Navigating crucial conversations:
- Are there moments of disproportionate influence in our leadership?
- When conversations move from casual to crucial, this is a moment of disproportionate influence. The reality is we tend to respond our worst in those situations.
- Two choices: Talk it out or Act it out.
- At a remarkably young age (3 or 4) we start believing a myth: That you often have to choose between telling the truth and keeping a friend.
- Measure the trust and health in an organization by the number of un-discussables.
- Three crucial
- Performance problems with staff/volunteers.
- Members who are struggling in sun or disconnection fro the church.
- Concerns with pastors.
- Crucial conversations are either a "pit" or a "path."
- Working through crucial conversations rather than around builds organizational trust.
- 73% of the top quartile of churches in growth did profoundly better in navigating crucial conversations.
- 65% better staff strength.
- 100% better in financial growth.
- Behavior that enables most any positive organizational outcome is CANDOR at moments of acute emotional and political risk.
- Strongest qualities in navigating crucial converstaions:
- Personal Influence
- Marriage Success
- Diversity
- Missed several others
- Seven skills
- Start with Heart
- Learn to Look
- Make it Safe
- Master My Stories
- STATE my path
- Excuse the...
- Aaand missed the last
- In that moment, what do you say first?
- The harzordous 1/2 minute. You have 30 seconcds to convey 2 things:
- Mutual Purpose... You know that I care about your goals.
- Mutual Respect... You know that I care about you.
- The myth that we can't tell the truth and keep a friend is a major reason to the amount of dysfunction present in organizations today.
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