Friday, August 15, 2014

Leadership Summit: Session 5 - Joseph Grenny

Navigating crucial conversations:
  • Are there moments of disproportionate influence in our leadership?
  • When conversations move from casual to crucial, this is a moment of disproportionate influence.  The reality is we tend to respond our worst in those situations.
  • Two choices:  Talk it out or Act it out.
  • At a remarkably young age (3 or 4) we start believing a myth:  That you often have to choose between telling the truth and keeping a friend.
  • Measure the trust and health in an organization by the number of un-discussables.
  • Three crucial 
    1. Performance problems with staff/volunteers.
    2. Members who are struggling in sun or disconnection fro the church.
    3. Concerns with pastors.
  • Crucial conversations are either a "pit" or a "path."
  • Working through crucial conversations rather than around builds organizational trust.
  • 73% of the top quartile of churches in growth did profoundly better in navigating crucial conversations.
  • 65% better staff strength.
  • 100% better in financial growth.
  • Behavior that enables most any positive organizational outcome is CANDOR at moments of acute emotional and political risk.
  • Strongest qualities in navigating crucial converstaions:
    • Personal Influence
    • Marriage Success
    • Diversity
    • Missed several others
  • Seven skills
    1. Start with Heart
    2. Learn to Look
    3. Make it Safe
    4. Master My Stories
    5. STATE my path
    6. Excuse the...
    7. Aaand missed the last
  • In that moment, what do you say first?  
  • The harzordous 1/2 minute. You have 30 seconcds to convey 2 things:
    1. Mutual Purpose... You know that I care about your goals.
    2. Mutual Respect... You know that I care about you.
  • The myth that we can't tell the truth and keep a friend is a major reason to the amount of dysfunction present in organizations today.

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